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Business Account Representative

Location: Houston, TX

Job Type: contract

Company: IDR

Category: Administrative / Clerical

Job Description Apply Now

IDR is seeking a Business Account Representative to join one of our top clients for a remote opportunity. This role involves supporting commercial customers through diverse communication channels within a dynamic energy industry. The position offers a chance to contribute to customer satisfaction and streamline account management processes.

Position Overview for the Business Account Representative:

• Serve as the primary point of contact for commercial customers, addressing inquiries and resolving issues via phone, email, and mail.
• Promote the company's products and services, assisting customers in obtaining the solutions they need.
• Analyze accounts, manage billing inquiries, and negotiate payment options to ensure customer satisfaction.
• Utilize various computer systems, software, and communication tools effectively to support customer interactions.
• Identify opportunities for process improvements to enhance customer experience and operational efficiency.

Requirements for the Business Account Representative:

• High school diploma, GED, or equivalent with basic math and English skills
• Bilingual in Spanish and English
• Experience in a customer service call center for at least 6 months
• Basic PC skills, including typing and familiarity with Microsoft Office software
• Ability to handle billing inquiries and perform basic analytical tasks

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now