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Client Services Engineer

Location: Atlanta, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

Client Support Specialist

IDR’s largest client is looking for an IT support Specialist to join their team in the Atlanta area! This is a hybrid role after 90 days.
 
Responsibilities of the Client Support Specialist:

• Provide technical support to end users within the organization
• Test emerging new technologies and train end users on these technologies
• Working hands on with network troubleshooting and issue resolution
• Implement best practices for IT service management
• Diagnose and resolve software and hardware issues

Required Skills/Experience of the Client Support Specialist:

• 5+ years’ experience with hands on technical support
• Extensive experience providing trouble shooting skills remotely, in person, and via the phone
• Strong experience with MS Intune and SCCM
• Proficiency with ServiceNow
• Work within an SLA driven incident management workflow
• Experience troubleshooting hardware, software, and peripheral equipment

 
What’s In It for You?

• Join a flexible, friendly, laid back work environment
• Enjoy extremely competitive compensation and benefits package
• Enjoy true work/life balance
• Join an extremely secure organization that offers job stability
• Advance your career by joining an organization that believes in promoting from within

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now