Customer Service Representative II
Location: Franklin, MA
Job Type: contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
IDR is seeking a Customer Service Representative II to join one of our top clients in Franklin, MA. This role is ideal for individuals with strong communication skills and experience in customer service, working within a fast-paced environment focused on resolving customer inquiries and complaints. The company operates in the customer service industry, providing essential support to clients across various sectors.
Position Overview for the Customer Service Representative II:
- Manage inbound and outbound customer interactions to address inquiries related to products and services
- Resolve service or billing complaints by exchanging merchandise, issuing refunds, and adjusting bills
- Notify customers of claim investigation results and planned adjustments
- Keep detailed records of customer interactions, inquiries, complaints, and actions taken
- Refer unresolved issues to appropriate departments for further investigation
Requirements for the Customer Service Representative II:
- 2-4 years customer service related experience required
- High school diploma or GED preferred
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as Microsoft Word and PowerPoint
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.