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Customer Support Engineer

Location: Orlando, FL

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Customer Support Engineer to join one of our top clients for an opportunity in Orlando, FL. This role involves providing technical support for IT service management platforms within a dynamic, customer-focused environment. The company operates in the technology and software services industry, delivering solutions to enhance client operations and technical support capabilities.

Position Overview for the Customer Support Engineer:

• Log and track cases related to software and hardware issues on the IT Service Desk.
• Provide initial triage technical support, troubleshooting customer inquiries efficiently.
• Escalate complex issues to internal or external support teams as needed.
• Support users in utilizing the ServiceNow platform through advice and training.
• Manage multiple cases daily, ensuring timely resolution and documentation.

Requirements for the Customer Support Engineer:

• 2 - 4 years working within an IT environment.
• Prior experience working in a helpdesk environment over phone, resolving end user issues on a first call resolution basis.
• Ability to ask clear and precise questions to diagnose problems effectively.
• Basic understanding of ITIL skills and business processes.
• Strong communication and customer service skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now