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Desktop Support Analyst

Location: Tempe, AZ

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Desktop Support Analyst to join one of our top clients for an opportunity in Tempe, Arizona. This role involves supporting a dynamic IT environment, focusing on assisting users during a migration from Google Workspace to Office 365, and providing VIP/executive support. The company operates within the technology services sector, emphasizing efficient help desk operations and user support.

Position Overview for the Desktop Support Analyst:

• Provide on-site help desk support for approximately 500 corporate users, with potential to scale to 700.
• Support Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive, during and after migration.
• Assist users with legacy Google Workspace access requests and related support needs.
• Manage user requests effectively using Zendesk in a high-traffic support setting.
• Support conference rooms, executive offices, and provide VIP support within a mixed Mac and Windows environment.

Requirements for the Desktop Support Analyst:

• Experience supporting Microsoft 365 environments, including familiarity with core components.
• Demonstrated ability to support a similar-sized user environment.
• Experience supporting migrations from Google Workspace to Office 365.
• Proficiency in handling Google Workspace access requests post-migration.
• Ability to go onsite 4-5 days per week and prioritize support requests efficiently.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now