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Help Desk Analyst

Location: Wilmington Manor, DE

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Help Desk Analyst to join one of our top clients in Delaware. This role offers a unique opportunity to support application-related inquiries, focusing on Microsoft custom-built applications. If you are eager to be part of a dynamic team within a growing organization, we encourage you to apply today!

Position Overview/Responsibilities for the Help Desk Analyst:

• Provide support for application-related helpdesk inquiries, focusing on Microsoft custom-built applications.
• Work through helpdesk tickets, understanding issues, and driving them to resolution.
• Engage in minimal testing to ensure application functionality.
• Participate in a hybrid work schedule, with initial onsite training followed by remote work, subject to client requirements.
• Collaborate with our client's team to enhance customer service and support processes.

Required Skills for Help Desk Analyst:

• Proven experience in an application help desk environment.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Customer service experience with a focus on delivering high-quality support.
• Familiarity with help desk tools, documentation, and escalation processes.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now