Return To Search

NICE CXone Studio Developer

Location: Franklin, TN

Job Type: contract

Company: IDR

Category: Development and Architecture

Job Description Apply Now

IDR is seeking a NICE CXone Studio Developer to join one of our top clients for a remote opportunity. The consultant will play a key role in designing, developing, testing, and optimizing NICE CXone Studio scripts to support a contact center migration project. This effort will include troubleshooting and refining call routing logic while helping transition two existing NICE CXone environments into a single, unified instance.

Position Overview for the NICE CXone Studio Developer:

• Design, develop, test, and optimize NICE CXone Studio scripts
• Ensure seamless call routing and improved customer interactions across the organization
• Lead troubleshooting and refinement of call routing logic as part of an active migration
• Support migration efforts to bring two existing NICE CXone environments into one unified instance
• Collaborate with stakeholders to deliver efficient, scalable contact center solutions

Requirements for the NICE CXone Studio Developer:

• 5+ years of experience (closer to 7 is ideal)
• NICE CXOne proficiency with Studio scripting (call routing scripts) with the ability to write AND test studio script
• Desing and implementation experience with CXone
• Experience optimizing CXone workflows
• EXPERT experience in Conversational AI solutions

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now