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Technical Support Analyst

Location: Forsyth, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Analyst to join one of our top clients for an opportunity in Forsyth, GA. This role supports educational technology initiatives by managing and troubleshooting Google Workspace and Chrome OS devices. The organization specializes in innovative digital learning solutions, emphasizing secure and efficient device management in an academic environment.

Position Overview for the Technical Support Analyst:

• Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites.
• Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics.
• Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies.
• Provide tier 1-2 technical support to teachers for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues.
• Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation.

Requirements for the Technical Support Analyst:

• 2+ years of experience providing IT support or systems administration, preferably in an educational setting.
• Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices.
• Proficiency with Google Admin Console, Chrome Management Console, and Google workspace.
• Proficiency in Apple products and Mac support.
• Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now