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Technical Support Engineer - Service Management

Location: Orlando, CA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Engineer - Service Management to join one of our top clients for a hybrid opportunity in Orlando, FL. This role involves providing technical support within a fast-paced, customer-focused environment, specializing in the ServiceNow platform. You'll be key in troubleshooting complex issues, analyzing code, and delivering excellent service to users across various industries.

Position Overview for the Technical Support Engineer - Service Management:

• Manage and resolve challenging technical issues related to the ServiceNow platform.
• Develop expertise within the support department to enhance issue resolution and customer satisfaction.
• Troubleshoot problems, analyze JavaScript code, and optimize custom solutions.
• Collaborate effectively with customers and internal teams to deliver timely resolutions.
• Support and maintain ServiceNow applications, ensuring smooth operation and performance.

Requirements for the Technical Support Engineer - Service Management:

• Demonstrated ability to troubleshoot difficult technical issues.
• Solid object-oriented programming skills in JavaScript.
• Experience working with dynamic HTML components such as CSS and XHTML.
• Working knowledge of web application stacks and relational databases like MySQL.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now